Diploma of Travel and Tourism Management SIT50116

78 weeks including holidays

Name of Training Package: Training.gov.au Code of Training Package: Name of Qualification: Training.gov.au Code of Qualification: CRICOS Course Code:
Tourism, Travel and Hospitality SIT12 Diploma of Travel and Tourism Management SIT50116 095672G

Purpose of the Course:

The purpose of this qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.

Entry Requirements:

Entry requirements for this course are outlined below:


Domestic Students

  • Students must be over 18 years of age
  • Students must have a completed Year 10 or the interstate equivalent
  • Basic entry level computer skills and English proficiency

International Students

  • Students must be over 18 years of age
  • Students must have completed an overseas equivalent of Year 12
  • Intermediate level computer skills and English proficiency
  • Students must have either an IELTS score of 5.5 or above or a TOEFL score of 550 or above depending upon country or region and must provide documentation to that effect.

Training Pathways:

This qualification may provide a pathway to:

Advanced Diploma
SIT60116 Advanced Diploma of Travel and Tourism Management

Employment Pathways:

Participants who complete this qualification will be able to gain positions in any sector of the tourism and travel industry as a supervisor or senior operations or sales coordinator.

Participants who complete this qualification will be able to gain positions in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development

Possible positions include:


  • Inbound sales
  • Tour operations
  • Marketing
  • Operations
  • Product
  • Reservations
  • Retail travel agency
  • Sales

Course Objectives and Outcomes:

On successful completion of this qualification participants will be able to:

  • Manage customer service
  • Interpret financial information, prepare, monitor and manage finances in a budget
  • Manage work operations and lead people
  • Investigate, design and implement e-business solutions airfares

Nominal Duration:

1200 hours of tuition (78 weeks consisting of 60 weeks tuition and 18 weeks holidays). Students are required to attend 20 hour per week tuition. This qualification is not offered part time.

Delivery Locations:

  • Level 4, 136 Chalmers Street Surry Hills


Tuition Fee: $9,000
Material Fees: $200
Enrolment Fees: $150
Total course Fees: $9,350

Note: Some fees are non-refundable. See the enrolment form for fee refund policy details of refund arrangements and conditions and please check out website or contact the college prior to enrolment to ensure fees are correct.

Delivery Strategy:

This program is delivered totally within an institution-based environment. This mode of delivery will combine theory-based material and practical sessions involving small discussion groups, individual and team activities and practical projects.

Throughout the entire training program participants will be provided with training and resource materials that contains various worksheets, handouts, additional reading materials (where required) and the assessment tasks.

These materials will be sourced from a variety of commercial providers and will also be developed in-house if no commercial materials are available.

Assessment Strategy:

Evidence is the term used to describe the information used to gain competency in each section of the course. It can be gathered in a variety of ways and the Trainer/Assessor will use a combination of these methods throughout and at the conclusion of the learning program.

In some situations the trainer/assessor will have a number of different types of assessment activities to choose from and will be required to conduct a minimum of three assessments to judge competency in certain units. Due to the nature of some units the number of assessments required will vary and the trainer/assessor will inform the students of the number being undertaken.

Assessments are conducted at various points throughout a unit. It is at the discretion of the trainer/assessor as to when these occur. This decision is based upon when an agreement is reach between both the trainer/assessor and the individual student.

Assessment for this qualification will consist of a combination of methods which may include:

  • Practical tasks/role play
  • Projects and assignments
  • Short answer written questions
  • Case sudies/scenarios
  • Presentations

Assessment Outcome:

Students will be marked either Competent (C) or Not Competent (NC) for each unit of competency.


This program has been designed to provide the best outcome for those seeking this qualification and to enable them to work in a variety of business environments.

The program and its learning and assessment materials maybe subject to customisation to suit the needs of individual clients where these needs have been identified. This customisation will occur on a case by case basis and will be conducted in consultation with the relevant individual.

Recognition of Prior Learning:

Have you worked or studied in this field before? RPL allows you the opportunity to be recognised for skills, experience and study that you may have already attained. To gain RPL you will need to contact the college for our RPL kit which will guide you through the process of presenting your evidence to us. RPL will only be granted before the start of the course, or within the first two weeks of starting of the course.

RPL can be applied for by overseas students with the following conditions: You are still required to attend full-time study

The duration of the course is reduced affecting your Confirmation of Enrolment with DIBP (Department of Immigration and Border Protection)

There is a fee for the RPL service which is detailed in the RPL kit

Credit Transfer:

You may be eligible for credit transfer if you have previously undertaken training through another RTO. Credit transfer may be granted for one or more units of a full qualification level. A number of factors need to be considered:

  • How current the qualifications is
  • Mapping to the current training
  • If the training was undertaken with another RTO

If you think you may be eligible for a credit transfer you will need to provide the following information at time of your enrolment:

A certified copy of the original statement of attainment and/or certificate

Qualification Awarded:

At the successful completion of this course the participant will receive a SIT50116 Diploma of Travel and Tourism Management. Those students who do not complete this course or who are deemed not yet competent in any units will still receive a Statement of Attainment for those units they have completed.

Course Structure:

SITTIND001 Source and use information on the tourism and travel industry
SITTTSL004 Provide advice on Australian destinations
SITTTSL003 Provide advice on international destinations
SITXCRI001 Respond to a customer in crisis
SITTTSL012 Construct normal international airfares
SITTTSL013 Construct promotional international airfares
SITTTSL010 Use a computerised reservations or operations system
SITTTSL011 Source airfares for domestic flights
BSBDIV501 Manage diversity in the workplace
SITXCCS008 Develop and manage quality customer service practices
SITXHRM003 Lead and manage people
SITXCOM005 Manage conflict
SITXWHS003 Implement and monitor work health and safety practices
SITXMGT001 Monitor work operations
SITXFIN002 Interpret financial information
SITXFIN004 Prepare and monitor budgets
SITXFIN003 Manage finances within a budget
SITXMGT002 Establish and conduct business relationships
SITXCCS007 Enhance customer service experience
SITXMGT003 Manage projects
SITXHRM004 Recruit, select and induct staff
SITXMPR002 Create a promotional display or stand
SITXHRM006 Monitor staff performance

I’m interested. How do I get started?

It’s easy! We have a simple five step enrolment process. You can get started by calling one of our friendly Student Advisors on +61 2 9319 3777